Privacy Policy

Effective Date: 8/24/25

New Vine Living (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information you provide when you visit our website https://www.newvineliving.com, apply for housing, contact us, or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, address, phone number, email address, and other contact details.

  • Application Information: Employment status, references, and financial information necessary for housing applications.

  • Communication Data: Messages, emails, and phone calls exchanged with our team.

  • Website Usage Data: Information collected automatically such as IP address, browser type, and site activity.

2. How We Use Your Information

We use collected information for the following purposes:

  • To provide sober and transitional housing services.

  • To process applications, deposits, and agreements.

  • To communicate with you regarding housing availability, tours, and updates.

  • To respond to inquiries and customer support requests.

  • To improve our website, services, and outreach efforts.

3. Text Messaging (SMS) Policy

By providing your mobile phone number, you consent to receive SMS text messages from New Vine Living regarding:

  • Housing availability

  • Tour confirmations and reminders

  • Intake and application updates

  • General announcements about our services

Message & Data Rates May Apply.

  • Frequency of messages may vary.

  • You may opt out at any time by replying STOP.

  • For help, reply HELP or contact us at [insert email/phone].

  • Mobile phone information is stored securely and will not be shared with third parties or affiliates for marketing purposes.

4. Sharing of Information

We do not sell or rent your information to third parties.
We may share limited information only when necessary:

  • With service providers that help us operate our website, communications, or business (e.g., CallRail for phone/text management).

  • When required by law, legal process, or government request.

  • To protect the safety, rights, or property of New Vine Living, our residents, or the public.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

  • Access and Correction: You may request access to the personal information we hold and request corrections.

  • Opt-Out of Communications: You may unsubscribe from emails or SMS at any time by using the opt-out instructions provided.

  • Cookies/Tracking: You can disable cookies in your browser, though some site features may not work properly.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Please review it periodically.

8. Contact Us

If you have questions about this Privacy Policy or your information, please contact us:

New Vine Living
Email: info@newvineliving.com
Phone: (860)-981-0557
Website: www.newvineliving.com